Vizible Solutions

Vizible is located in several Asia Pacific countries with over 15 IT professionals providing Helpdesk Services to 3,500 customers.

Service Desk Supervisor
( Work At Home - High Speed ADSL and own PC required)

• RESPONSIBILITIES:
• Oversees all Service Desk staff and ensure that end users are receiving the appropriate assistance.
• Responsible for managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions.
• Plan, design, and analyze the organization’s service desk according to best practices, while ensuring high levels of customer service quality and availability.
• Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• All other projects and duties as assigned.
• REQUIREMENTS:
• Candidate must have highest level of English language skill.
• Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• 3 years of experience in handling and supervising a group of people or a team in Information Technology or similar related field.
• Knowledge in Windows operating systems (2000, XP,Win7), Microsoft applications (Word, Excel, PowerPoint)and desktop hardware/laptops required.
• Able to work under pressure and with minimal supervision.
• Excellent written and verbal communication skills, problem-solving and analytical ability, aptitude for customer service, able to work in fast-paced, dynamic environment.
• MCP certification preferred but not required.
• A+ certification preferred but not required.

Qualification	:	Bachelor's/College Degree
Required skill(s)	:	Helpdesk Supervisor, Technical, .
Year(s) of Experience	:	At least 3 year(s) of experience
Position Level	:	Supervisor / 5 Yrs & Up Experienced Employee
Specialization	:	IT/Computer - Network/System/Database Admin or equivalent.
Job Role	:	Management or Supervisor/Team Lead.
Employment Type	:	Full-Time

Please email ccasey@vizible.com.au with your details.